Shipping policy

Shipping Policy – My-Raah

At My-Raah, we take pride in delivering luxury, handcrafted artisan products safely to your door. Please read our shipping policy carefully to understand delivery timelines and procedures.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Custom or personalized items may require additional processing time, which will be clearly communicated at checkout.

Shipping Methods & Delivery Times

  • We offer standard shipping and may provide express options at checkout.

  • Estimated delivery times (Australia):

    • Standard: 3–7 business days

    • Express: 1–3 business days

  • International delivery times vary by destination and customs processing.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order size, and shipping method.

  • Occasionally, free shipping promotions may be offered, as indicated on the website.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Please allow 24–48 hours for tracking updates to become active.

Packaging & Care

  • Every item is carefully packaged to ensure it arrives in perfect condition.

  • Due to the handcrafted nature of our products, slight variations may occur, making each item unique.

Lost or Damaged Shipments

  • My-Raah is not responsible for shipments lost or damaged in transit for which the customer has chosen standard shipping.

  • We recommend insured shipping for high-value or fragile items.

  • If your item arrives damaged, please contact us within 7 days of delivery with photos so we can assist.